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This method is used to get details of an order.
It is possible to get information about orders that were created via other channels (personal account, protocol v.1.5, etc.). But only for those that were created after the getting of individual access keys.

Request for Order Details

In order to use this process, a GET request should be sent to URL:

{uuid} is the CDEK IS identifier of the order, details of which are required.
{cdek_number} is the CDEK order number, details of which are required.
{number} - is the order number in the Client IS, details of which are required (optional).

Response to the Request for Order Details

The response body is returned in the JSON format:

No.

Field name

Description

Field type

Mandatory

(yes/no)

1entityData of the order over which request is sent
no

1.1

uuidOrder identifier in the CDEK ISUUIDyes
1.2is_return

Sign of a return order:
true - return
false - direct

booleanyes
1.3is_reverseSign of a reverse order:
true - reverse
false - direct
booleanyes

1.4

typeOrder type:
“e-shop”(only for e-shop contracts)
“delivery” (for any contract)
integeryes

1.5

cdek_numberCDEK order numberlongno

1.6

number

Order number in the Client IS
When requesting information on this field, the following options are possible:
- if it is not sent, the order number will be assigned in the CDEK IS – uuid;
if more than 1 is found, the one created with the most recent date is selected.

Can contain only numbers, letters of the Latin alphabet or special characters (ASCII format)

string(40)no
1.7delivery_mode
True ordering mode:
1 - door - door
2 - door - warehouse 
3 - warehouse - door
4 - warehouse - warehouse
6 - door - postamat
7 -warehouse - postamat
string()no

1.8

tariff_codeTariff codeintegeryes

1.9

commentComment for the orderstring(255)no
1.10developer_keyDeveloper keystring()no

1.11

shipment_pointCode of the CDEK pickup point to which the client will deliver the shipmentstring()no

1.12

delivery_pointCode of the CDEK pickup point to which the parcel will be deliveredstring()no

1.13

date_invoiceDate of invoicedate(yyyy-MM-dd)no

1.14

shipper_nameConsignorstring(255)no

1.15

shipper_addressConsignor's addressstring(255)no

1.16

delivery_recipient_costExtra delivery charge collected by the e-shop from the receiver.moneyno

1.16.1

valueAmount of additional chargefloatyes

1.16.2

vat_sumVAT amountfloatno

1.16.3

vat_rateVAT rate (value – 0, 10, 18, 20; null – no VAT)integerno

1.17

delivery_recipient_cost_advExtra delivery charge collected by the e-shop from the receiver, depending on the order amountthreshold[]no

1.17.1

thresholdThreshold price of product (defined as less than or equal to) in integer values of currencyintegeryes

1.17.2

sumExtra delivery charge, the total value of which is within the intervalfloatyes

1.17.3

vat_sumVAT amount included in the extra delivery chargefloatno

1.17.4

vat_rateVAT rate (value – 0, 10, 18, 20, etc.; null – no VAT)integerno

1.18

senderSendercontactyes

1.18.1

companyCompany’s namestring(255)no

1.18.2

nameContact person's full namestring(255)yes
1.18.3passport_requirements_satisfiedRequirements for passport data are satisfied (actual for international orders):
true - passport data is collected or not required
false - passport data is required and not collected
booleanno

1.18.4

email

Email

Must comply with RFC 2822
string(255)no

1.18.5

phones

List of phones

No more than 10 numbers

phone[]no

1.18.5.1

numberPhone numberstring()no

1.18.5.2

additionalAdditional information (additional number)string()no

1.19

sellerDetails of a real sellersellerno

1.19.1

nameName of a real sellerstring(255)no

1.19.2

innINN (Taxpayer Identification Number) of a real sellerstring(12)no

1.19.3

phonePhone of a real sellerphoneno

1.19.4

ownership_formForm of ownership codeintegerno

1.19.5

addressAddress of a real seller. Used in printing the invoices to show the address of a real seller or a trade name. Only for international ordersstringno

1.20

recipientReceivercontactyes

1.20.1

companyCompany’s namestring()no

1.20.2

nameContact person's full namestring(255)yes

1.20.3

passport_seriesPassport seriesstring(4)no

1.20.4

passport_numberPassport numberstring(30)no

1.20.5

passport_date_of_issueDate of issue of a passportdate(yyyy-MM- dd)no

1.20.6

passport_organizationBody which issued a passportstring(255)no

1.20.7

tin

TIN (Taxpayer Identification Number)

Can contain 10 or 12 characters
string(12)no

1.20.8

passport_date_of_birthDate of birthdate(yyyy-MM- dd)no
1.20.9passport_requirements_satisfiedRequirements for passport data are satisfied (actual for international orders):
true - passport data is collected or not required
false - passport data is required and not collected
booleanno

1.20.10

email

Email

Must comply with RFC 2822
string(255)no

1.20.11

phonesList of phonesphone[]yes

1.20.11.1

numberPhone numberstring()yes

1.20.11.2

additionalAdditional information (additional number)string()no

1.21

from_locationSender's addresslocationyes

1.21.1

codeCDEK location code ("List of Cities" method)integeryes

1.21.2

fias_guidFIAS unique identifierUUIDno

1.21.3

postal_codePostal codestring()no

1.21.4

longitudeLongitudefloatno

1.21.5

latitudeLatitudefloatno

1.21.6

country_codeCountry code in the format: ISO_3166-1_alpha-2string()yes

1.21.7

regionRegion namestring()no

1.21.8

sub_regionName of region's districtstring()no

1.21.9

cityCity namestring()yes

1.21.10

kladr_code

KLADR (Russian Classifier of Addresses) code

Deprecated field

string()no

1.21.11

addressAddress stringstring(255)no

1.22

to_locationReceiver's addressstring()yes

1.22.1

codeCDEK location code ("List of Cities" method)integeryes

1.22.2

fias_guidFIAS unique identifierUUIDno

1.22.3

postal_codePostal codestring()no

1.22.4

longitudeLongitudefloatno

1.22.5

latitudeLatitudefloatno

1.22.6

country_codeCountry code in the format: ISO_3166-1_alpha-2string()yes

1.22.7

regionRegion namestring()no

1.22.8

sub_regionName of region's districtstring()no

1.22.9

cityCity namestring()yes

1.22.10

kladr_code

KLADR (Russian Classifier of Addresses) code

Deprecated field

string()no

1.22.11

addressAddress stringstring(255)no

1.23

servicesAdditional servicesservice[ ]no

1.23.1

codeType of additional service, code from the additional service directory (for more details, see Appendix 3)string()yes

1.23.2

parameterAdditional service parameterstring()no
1.23.3sumAdditional service cost (in the contract currency)floatno

1.24

packagesList of details for cargo packagespackage[]yes
1.24.1package_idCDEK information system’s package identifier stringyes

1.24.2

numberThe package number (can be used as sequence package number or order number), unique for this order. Order identifier in the Client's IS.string(20)yes

1.24.3

weightTotal weight (in grams)integeryes
1.24.4weight_volumeVolume weight (in grams)integerno
1.24.5weight_calcCalculated weight (in grams)integerno

1.24.6

lengthPackage dimensions. Length (in centimeters)integerno

1.24.7

widthPackage dimensions. Width (in centimeters)integerno

1.24.8

heightPackage dimensions. Height (in centimeters)integerno

1.24.9

commentComments for the packagestring(255)no

1.24.10

itemsItems in the packageitem[]no

1.24.10.1

nameProduct name (may also contain product description: size, color)string(255)yes

1.24.10.2

ware_key

Identifier/item number of the goods

The position number can only contain characters: [A-z A-z 0-9! @ "# # $;% ^: &? * () _ - + =? <>,. {} [] \ /, Space]
string(50)yes

1.24.10.3

paymentCash on delivery (per unit in the recipient country currency, value >=0) – cash on delivery, value = 0 – prepaymentmoneyyes

1.24.10.3.1

valueCash on delivery amount (prepayment = 0)floatyes

1.24.10.3.2

vat_sumVAT amountfloatno

1.24.10.3.3

vat_rateVAT rate (value – 0, 10, 18, 20,etc., null – no VAT)integerno

1.24.10.4

costDeclared value of the goods (per unit in the contract currency, value >=0). This value is used to calculate the amount of insurance.floatyes

1.24.10.5

weightWeight (per unit, in grams)integeryes

1.24.10.6

weight_grossGross weightintegerno

1.24.10.7

amountNumber of units (pcs)integeryes
1.24.10.8delivery_amountNumber of delivered units (pcs)integerno

1.24.10.9

name_i18nName in foreign languagestring(255)no

1.24.10.10

brandBrand in foreign languagestring(255)no

1.24.10.11

country_codeCountry code in the format: ISO_3166-1_alpha-2string(2)no

1.24.10.12

materialMaterial codestring(255)no

1.24.10.13

wifi_gsmContains wifi/gsmbooleanno

1.24.10.14

urlLink to the website of the e-shop with description of the goodsstring()no
1.25delivery_problem
Delivery problems
[ ]no
1.25.1code
Problem code
string()no
1.25.2create_date
Date the problem was created
datetimeno
1.26delivery_detailInformation about delivery
no
1.26.1dateDelivery datedatetimeyes
1.26.2recipient_nameRecipient namestring()yes
1.26.3payment_sumCash on delivery amount collected from the receiver in the currency of the receiver's country, subject to possible partial deliveryfloatno
1.26.4payment_infoCash on delivery type by recipient[ ]no
1.26.4.1typeType of payment:
CARD - card
CASH - cash
string(4)yes
1.26.4.2sumSum in the currency of the recipient countryfloatyes
1.26.5delivery_sumCost of delivery, in the contract currencyfloatyes
1.26.6total_sumTotal order costfloatyes
1.27transacted_paymentAn indication that the order has received information about the transfer of cash on delivery to the online storebooleanno

1.28

statusesList of order statuses sorted by date and timestatus[]yes

1.28.1

codeStatus code (for more details, see Appendix 1)string()yes

1.28.2

nameStatus namestring()yes

1.28.3

date_timeDate and time of status setting (format yyyy-MM-dd'T'HH:mm:ssZ)datetimeyes

1.28.4

reason_codeAdditional status code (for more details, see Appendix 2)string()no

1.28.5

cityPlace of origin of the statusstring()yes
2requestsData on the request/requests over the orderrequest[]yes
2.1request_uuidRequest identifier in CDEK information systemUUIDno
2.2typeRequest type
May take on values: CREATE, UPDATE, DELETE, AUTH, GET
string()yes
2.3state

Current status of the request
May take on values: 

ACCEPTED - pre-validation passed and request accepted
WAITING - the request is awaiting processing (depends on the execution of another request)
SUCCESSFUL - the request was processed successfully
INVALID - the request was processed with an error

string()yes
2.4date_timeDate and time of setting current status of the request (format yyyy-MM-dd'T'HH:mm:ssZ)datetimeyes
2.5errorsRequest processing errorserror[]no
2.5.1codeError codestring()yes
2.5.2messageError descriptionstring()yes
2.6warningsRequest processing warningswarning[]no
2.6.1codeWarning codestring()yes
2.6.2messageWarning descriptionstring()yes
3related_entitiesEntities related with the order
no
3.1type

Entity type related with order
May take the following values:
return_order - a return order (returned for direct if the order has not been handed over and a return order has already been formed on it)
direct_order - direct order (returned for return and revers order)
barcode - barcode CP for the order
waybill - order receipt
reverse_order - a reverse order (returned for direct order which have reverse service)

string()yes
3.2uuidEntity identifier related to orderUUIDyes
3.3urlLink to download the file with print form. Contained in the answer only for waybill and barcode in the “Formed” print form statusstring()no
3.4cdek_numberCDEK order number (for return_order, direct_order, reverse_order)string()no


Sample Request by uuid
https://api.cdek.ru/v2/orders/72753033-1cf5-447c-a420-c29f4b488ac6
Sample Request by cdek_number
https://api.cdek.ru/v2/orders?cdek_number=1106207812
Sample Request by im_number
https://api.cdek.ru/v2/orders?im_number=00004792842619
Sample Response (direct order)
{
    "entity": {
        "uuid": "72753031-ebf7-4f15-8d23-dc6951808d69",
        "type": 1,
        "is_returnd": false,
        "number": "1580203165",
        "cdek_number": "1105661402",
        "tariff_code": 137,
        "sender": {
            "name": "Петров Петр",
            "phones": []
        },
        "recipient": {
            "name": "Иванов Иван",
            "phones": [
                {
                    "number": "+79134637228"
                }
            ]
        },
        "from_location": {
            "code": "44",
            "postal_code": "",
            "country_code": "RU",
            "fias_guid": "0c5b2444-70a0-4932-980c-b4dc0d3f02b5",
            "kladr_code": "7700000000000",
            "country": "Россия",
            "region": "Москва",
            "region_code": "81",
            "sub_region": "Москва",
            "city": "Москва",
            "address": "пр. Ленинградский, д.4",
            "longitude": 37.6204,
            "latitude": 55.754
        },
        "to_location": {
            "code": "270",
            "postal_code": "",
            "country_code": "RU",
            "fias_guid": "8dea00e3-9aab-4d8e-887c-ef2aaa546456",
            "kladr_code": "5400000100000",
            "country": "Россия",
            "region": "Новосибирская",
            "region_code": "23",
            "sub_region": "Новосибирск",
            "city": "Новосибирск",
            "address": "ул. Блюхера, 32",
            "longitude": 82.9204,
            "latitude": 55.0302
        },
        "packages": [
            {
                "number": "bar-001",
                "weight": 4000,
                "length": 10,
                "width": 10,
                "height": 10,
                "comment": "приложена опись",
                "items": [
                    {
                        "ware_key": "00055",
                        "payment": {
                            "value": 3000.0,
                            "vat_sum": 0.0
                        },
                        "cost": 300.0,
                        "weight": 700,
                        "amount": 2,
                        "name": "Товар",
                        "url": "www.item.ru",
                        "weight_gross": 700
                    }
                ]
            }
        ],
        "services": [
            {
                "code": "DELIV_WEEKEND"
            }
        ],
        "delivery_recipient_cost": {
            "value": 50
        },
        "delivery_recipient_cost_adv": [
            {
                "threshold": 200,
                "sum": 3000
            }
        ],
        "recipient_currency": "RUB",
        "items_cost_currency": "RUB",
        "comment": "Новый заказ",
        "shop_seller_name": "ТЕСТИРОВАНИЕ ИНТЕГРАЦИИ, ООО",
        "statuses": [
            {
                "code": "ACCEPTED",
                "name": "Принят",
                "date_time": "2020-01-28T16:19:26+0700",
                "city": "Офис СДЭК"
            },
            {
                "code": "CREATED",
                "name": "Создан",
                "date_time": "2020-01-28T16:19:28+0700",
                "city": "Москва"
            }
        ],
        "errors": [],
        "seller": {
            "name": "ТЕСТИРОВАНИЕ ИНТЕГРАЦИИ, ООО"
        }
    },
    "requests": [
        {
            "request_uuid": "72753031-f1c4-49ae-b5c7-ad2110ec46df",
            "type": "CREATE",
            "state": "SUCCESSFUL",
            "date_time": "2020-01-28T16:19:26+0700",
            "errors": [],
            "warnings": []
        }
    ]
}
Sample Response (return order)
{
    "entity": {
        "uuid": "72753031-3e0c-4a83-92df-d8e512b8239b",
        "is_return": true,
        "cdek_number": "1106207812",
        "tariff_code": 137,
        "shipment_point": "NSK2",
        "delivery_point": "SPB3",
        "delivery_recipient_cost": {},
        "seller": {},
        "from_location": {
            "code": "270",
            "fias_guid": "8dea00e3-9aab-4d8e-887c-ef2aaa546456",
            "postal_code": "630009",
            "longitude": 82.9204,
            "latitude": 55.0302,
            "country_code": "RU",
            "region": "Новосибирская",
            "sub_region": "Новосибирск",
            "city": "Новосибирск",
            "kladr_code": "5400000100000",
            "address": "Новосибирск, Большевистская 101"
        },
        "to_location": {
            "code": "137",
            "fias_guid": "0c5b2444-70a0-4932-980c-b4dc0d3f02b5",
            "postal_code": "109004",
            "longitude": 37.6204,
            "latitude": 55.754,
            "country_code": "RU",
            "region": "Москва",
            "sub_region": "Москва",
            "city": "Санкт-Петербург",
            "kladr_code": "7700000000000",
            "address": "ул. Блюхера, 32"
        },
        "packages": [],
        "statuses": [
            {
                "code": "CREATED",
                "name": "Создан",
                "date_time": "2020-02-28T10:07:04+0700",
                "city": "Новосибирск"
            },
            {
                "code": "RECEIVED_AT_SHIPMENT_WAREHOUSE",
                "name": "Принят на склад отправителя",
                "date_time": "2020-02-28T10:07:04+0700",
                "city": "Новосибирск"
            }
        ]
    },
    "related_entities": [
        {
            "uuid": "72753031-40cc-44c5-a546-ca9fa867e9cf",
            "type": "direct_order"
        }
    ]
}         

Appendix 1. Order Statuses

Code

Status name

Comment

ACCEPTED

Accepted

The order has been created in the CDEK information system, but additional validations are required.

CREATED

Created

The order has been registered in the CDEK information system and passed the necessary validations.

RECEIVED_AT_SENDER_WAREHOUSE

Accepted by the sender's warehouse

The cargo has been accepted by the CDEK warehouse in the sender's city.

READY_FOR_SHIPMENT_IN_SENDER_CITY

Issued for delivery in the sender's city

The cargo has been issued from the CDEK warehouse in the sender's city. The cargo has been prepared for delivery (consolidated with other parcels)

RETURNED_TO_SENDER_CITY_WAREHOUSE

Returned to the sender's warehouse

The cargo has been accepted again in the sender's city (it has not been handed over to the carrier for some reason).

Note: this status does not mean that the cargo has been returned to the sender.

TAKEN_BY_TRANSPORTER_FROM_SENDER_CITY

Handed over to the carrier in the sender's city

The shipment in the sender's city has been registered. The consolidated cargo has been handed over for delivery (to the airport/ loaded into the car)

SENT_TO_TRANSIT_CITY

Shipped to the transit city

The shipment to the transit city has been registered. Data and time of the shipment have been recorded by the carrier.

ACCEPTED_IN_TRANSIT_CITY

Received in the transit city

The receipt in the transit city has been registered.

ACCEPTED_AT_TRANSIT_WAREHOUSE

Accepted by the transit warehouse

The cargo has been accepted in the transit city

RETURNED_TO_TRANSIT_WAREHOUSE

Returned to the transit warehouse

The cargo has been accepted again in the transit city (the cargo has been returned to the warehouse).

Note: this status does not mean that the cargo has been returned to the sender.

READY_FOR_SHIPMENT_IN_TRANSIT_CITY

Issued for delivery in the transit city

The cargo has been issued from the warehouse in the transit city

TAKEN_BY_TRANSPORTER_FROM_TRANSIT_CITY

Handed over to the carrier in the transit city

The shipment in the transit city has been registered by the carrier.

SENT_TO_RECIPIENT_CITY

Shipped to the receiver's city

The shipment to the receiver's city has been registered. The cargo is in transit.

ARRIVED_AT_RECIPIENT_CITY

Received in the receiver's city

The receipt in the receiver's city has been registered

ACCEPTED_AT_RECIPIENT_CITY_WAREHOUSE

Accepted by the delivery warehouse

The cargo has been accepted by the warehouse of the receiver's city. Waiting for delivery to door

ACCEPTED_AT_PICK_UP_POINT

Accepted by the warehouse for pickup

The cargo has been accepted by the warehouse in the receiver's city. Delivery to the warehouse. The parcel will be stored until picked up by the client (e-shop's customer).

TAKEN_BY_COURIER

Issued for delivery

The cargo has been added to the courier card and issued to the courier for delivery

RETURNED_TO_RECIPIENT_CITY_WAREHOUSE

Returned to the delivery warehouse

The cargo has been accepted again by the warehouse in the receiver's city. Delivery attempt has been failed for some reason. Waiting for repeated delivery attempt.

Note: this status does not mean that the cargo has been returned to the sender.

DELIVERED

Delivered

The cargo has been successfully delivered and handed over to the receiver (final status).

NOT_DELIVERED

Not delivered

The buyer has refused to accept the purchase. Return to the e-shop (final status).

INVALID

Incorrect order

The order contains incorrect data.

Appendix 2. Additional Order Statuses

Code

Additional status

Delivery service provided

(0–no, 1–yes)

Related status

1

Return, incorrect address

0

Not delivered

2

Return, failed call

0

Not delivered

3

Return, the receiver does not live at the specified address

0

Not delivered

4

Return, the order may not be executed: the actual weight is different from the declared weight by more than X g.

0

Not delivered

5

Return, the order may not be executed: the shipment has been documented, but the cargo has not actually been shipped

0

Not delivered

6

Return, the order may not be executed: the order number is doubled in a single acceptance certificate

0

Not delivered

7

Return, the order may not be executed: the company does not deliver cargoes to this city/region

0

Not delivered

8

Return, package damage has been detected upon acceptance from the sender

0

Not delivered

9

Return, the package has been damaged during transportation by the carrier

0

Not delivered

10

Return, the package has been damaged at our warehouse/during delivery by a courier

0

Not delivered

11

Return, refusal to accept: No reason explained

1

Not delivered

12

Return, refusal to accept: Quality claim

1

Not delivered

13

Return, refusal to accept: Shortage

1

Not delivered

14

Return, refusal to accept: Resorting

1

Not delivered

15

Return, refusal to accept: The receiver is unsatisfied with time of delivery

1

Not delivered

16

Return, refusal to accept: The receiver has already purchased the same product.

1

Not delivered

17

Return, refusal to accept: The receiver changed his/her mind.

1

Not delivered

18

Return, refusal to accept: Error in documentation

1

Not delivered

19

Return, refusal to accept: The package has been damaged, at the receiver's site

1

Not delivered

20

Partial delivery

1

Delivered

21

Return, refusal to accept: No money

1

Not delivered

22

Return, refusal to accept: Not satisfied with the product

1

Not delivered

23

Return, storage period expired

0

Not delivered

24

Return, failed to pass through customs

0

Not delivered

25

Return, the order may not be executed: commercial cargo

0

Not delivered

26

Lost

0

Not delivered

27

Failed to be picked up, disposal

0

Not delivered

Appendix 3. Additional services

Service code

Parameter

Description

INSURANCEINSURANCEInsurance coverage of a parcel. Extra insurance charge depends on the declared value of a shipment.
DELIV_WEEKENDDELIVERY ON WEEKENDS

CDEK can ship and deliver documents and cargoes on weekends and non-business days.

When documents or cargoes are shipped or delivered on weekends or non-business days, 300 rubles are added to the basic tariff.

TAKE_SENDERPICKUP IN THE SENDER'S CITY

Additional service that allows a cargo to be picked up in the sender's city provided that the “from warehouse” delivery mode is chosen.

DELIV_RECEIVERDELIVERY IN THE RECEIVER'S CITYAdditional service that allows a cargo to be delivered in the receiver's city provided that the “to warehouse” delivery mode is chosen.
TRYING_ONHOME FITTINGA courier delivers several items (clothing, footwear, etc.) to a buyer for fitting.
PART_DELIVPARTIAL DELIVERY

During delivery, a buyer may refuse to accept one or several items and purchase only part of his/her order.

If the order includes one item, the service cannot be activated.

INSPECTION_CARGOINSPECTION OF CONTENTSA buyer can inspect contents of his/her order before paying for it (opening a parcel).
REVERSEREVERSEA return delivery order from the receiver to the sender, for example, signed documents.
DANGER_CARGODANGEROUS CARGOES

In addition to ordinary documents and cargoes, CDEK is ready to deliver dangerous cargoes (other than prohibited for delivery).

Due to a certain risk, the price of delivery of hazardous goods is increased by 1.5 times.

PACKAGE_1PACKAGE 1The price of a 310*215*280 mm box is 30 rubles (for cargoes up to 10 kg).
PACKAGE_2PACKAGE 2The price of 430*310*28 0mm box is 45 rubles (for cargoes up to 15 kg).
HEAVY_CARGOHEAVY CARGOHeavy cargoes are charged as follows:
if the weight of a package is from 75 to 200 kg, the tariff is increased by 18 rubles per kilogram;
if the weight of a package exceeds 200 kg, the tariff is increased by 25 rubles per kilogram.
The cost of delivery of heavy cargoes can be calculated on an individual basis.
Tariffs on these shipments will be calculated on an individual basis and promptly (within one business day) and may be significantly lower than our basic tariffs.
OVERSIZE_CARGOOVERSIZED CARGOIn case of an oversized cargo one of whose sides exceeds 1.5 m, the tariff will be increased by 60 % (unless the cost of delivery is charged on the basis of volumetric weight).
In case of an oversized cargo one of whose sides exceeds 2.2 m, the tariff will be increased by 100 % (unless the cost of delivery is charged on the basis of volumetric weight).
WAIT_FOR_RECEIVERMORE THAN 15 MINUTES OF WAITING IN THE RECEIVER'S OFFICEA cargo must be prepared by the time of courier arrival.
According to CDEK rules, a courier can wait for a client to hand over or accept a cargo within 15 minutes.
If the waiting time exceeds 15 minutes, an extra fee of 170 roubles is charged.
Not permitted in the Parcel tariffs.
WAIT_FOR_SENDERMORE THAN 15 MINUTES OF WAITING IN THE SENDER'S OFFICE
WAREHOUSINGWAREHOUSE STORAGEOur company can store goods in its warehouse within the first 7 days FREE OF CHARGE.
Starting from the eighth day, the storage fee is charged as follows:
  • standard shipment (1 package with dimensions limited to 25*40*60 cm). Basic tariff: 15 rubles per package for 1 calendar day, including weekends and public holidays;
  • non-standard shipment (1 package with dimensions in excess of 25*40*60cm). Basic tariff: 30 rubles per package for 1 calendar day, including weekends and public holidays.
ANOTHERANOTHERAdditional fee from the CDEK Credit Control Department.
REPEATED_DELIVERYREPEATED INVITATIONWhen a repeated courier invitation is required for a previously canceled order, or delivery / pickup have failed through the client's fault, an additional fee is charged.
This fee depends on the weight of shipment and cost of delivery in the city.
FINEFINEAdditional fee from the CDEK Credit Control Department.
GRID_TREECRATINGCDEK offers crating services to provide additional safety for your shipment. The cost of crating for each shipment is calculated on an individual basis. In other words, CDEK offers a customized package for your cargo.
COURIER_SERVICECOURIER LEASINGWhen you need to deliver or accept documents to federal agencies, such as tax authorities, ministries, embassies, courts, supervision services etc., or waiting time for your orders exceeds one hour, our company is willing to provide a courier for you. Price of the service: 170 rubles per hour. Minimum time: 3 hours (510 rubles).
SMSSMS NOTIFICATIONCDEK offers the SMS notification service to each client.
A sender will be notified of date and time of delivery via SMS. Price of the service: 5 rubles
GET_UP_FLOOR_BY_HANDACCESS BY STAIRS

The service is provided if oversized and heavy cargoes (heavier than 10 kg) need to be lifted to a floor.
This service has two options: “Access by Stairs” and “Access by Elevator”.
The price of the “Access by Stairs” service (no elevator is available)
for cargoes up to and including 30 kg — 50rubles per floor
for 31-50 kg — 70 rubles per floor
for 51-100 kg — 100 rubles per floor
for 101-150 kg — 130 rubles per floor
for cargoes heavier than 150 kg — 150 rubles per floor


The price of the Access by Elevator service:
for cargoes up to and including 30 kg — 50 rubles
for 31-50 kg — 70 rubles
for 51-100 kg — 100 rubles
for 101-150 kg — 130 rubles
for cargoes heavier than 100 kg — 150 rubles.

GET_UP_FLOOR_BY_ELEVATORACCESS BY ELEVATOR
CALLNOTIFICATION CALLThe Notification Call service is a preliminary call to receivers by operators of the call center prior to delivery. Price of the service: 15 rubles per order.
THERMAL_MODESPECIAL THERMAL CONDITIONSDirections that support delivery with special thermal conditions: Kemerovo–Novokuznetsk, Novosibirsk–Krasnoyarsk, Novosibirsk–Kemerovo, Novosibirsk–Tomsk, Novosibirsk–Omsk, Novosibirsk–Barnaul, Barnaul–Gorno-Altaysk AND OPPOSITE DIRECTIONS!
AGENT_COMMISSIONAGENCY COMMISSIONOur company can collect money from clients for goods and cash services.
COURIER_PACKAGE_A2COURIER PACKAG A2The price 50 rubles
SECURE_PACKAGE_A2SECURE PACKAGE A2The price 30 rubles
SECURE_PACKAGE_A3SECURE PACKAGE A3The price 20 rubles
SECURE_PACKAGE_A4SECURE PACKAGE A4The price 15 rubles
SECURE_PACKAGE_A5SECURE PACKAGE A5The price 15 rubles
NOTIFY_ORDER_CREATEDNOTIFY ORDER CREATEDUsed when creating an order.
Recipient countries: Russia, Kazakhstan, Belarus
NOTIFY_ORDER_DELIVERYNOTIFY ORDER DELIVERYUsed when creating an order.
Recipient countries: Russia, Kazakhstan, Belarus
CARTON_BOX_XSBox XS (0.5 kg 17x12x9 cm)A box made of three-layer corrugated cardboard with dimensions 170 * 125 * 95 mm. The maximum capacity is 0.5 kg.
The cost of 1 piece is 20 rubles.
Available for all tariffs from the warehouse.
CARTON_BOX_SBox S (2 kg 21x20x11 cm)A box made of three-layer corrugated cardboard with dimensions of 216 * 200 * 110 mm. The maximum capacity is 2 kg.
The cost of 1 piece is 40 rubles.
Available for all tariffs from the warehouse.
CARTON_BOX_MBox M (5 kg 33x25x15 cm)A box made of three-layer corrugated cardboard with a size of 330 * 250 * 155 mm. The maximum capacity is 5 kg.
The cost of 1 piece is 60 rubles.
Available for all tariffs from the warehouse.
CARTON_BOX_LBox L (12 kg 34x33x26 cm)A box made of three-layer corrugated cardboard measuring 340 * 330 * 264 mm. The maximum capacity is 12 kg.
The cost of 1 piece is 70 rubles.
Available for all tariffs from the warehouse.
CARTON_BOX_500GRBox (0.5 kg 17x12x10 cm)A box made of three-layer corrugated cardboard with dimensions 170 * 120 * 100 mm. The maximum capacity is 0.5 kg.
The cost of 1 piece is 20 rubles.
Available for all tariffs from the warehouse.
CARTON_BOX_1KGBox (1 kg 24x17x10 cm)A box made of three-layer corrugated cardboard with dimensions of 240 * 170 * 100 mm. The maximum capacity is 1 kg.
The cost of 1 piece is 30 rubles.
Available for all tariffs from the warehouse.
CARTON_BOX_2KGBox (2 kg 34x24x10 cm)A box made of three-layer corrugated cardboard measuring 340 * 240 * 100 mm. The maximum capacity is 2 kg.
The cost of 1 piece is 40 rubles.
Available for all tariffs from the warehouse.
CARTON_BOX_3KGBox (3 kg 24x24x21 cm)A box made of three-layer corrugated cardboard with dimensions of 240 * 240 * 210 mm. The maximum capacity is 3 kg.
The cost of 1 piece is 50 rubles.
Available for all tariffs from the warehouse.
CARTON_BOX_5KGBox (5 kg 40x24x21 cm)A box made of three-layer corrugated cardboard measuring 400 * 240 * 210 mm. The maximum capacity is 5 kg.
The cost of 1 piece is 60 rubles.
Available for all tariffs from the warehouse.
CARTON_BOX_10KGBox (10 kg 40x35x28 cm)A box made of three-layer corrugated cardboard measuring 400 * 350 * 280 mm. The maximum capacity is 10 kg.
The cost of 1 piece is 70 rubles.
Available for all tariffs from the warehouse.
CARTON_BOX_15KGBox (15 kg 60x35x29 cm)A box made of three-layer corrugated cardboard with dimensions of 600 * 350 * 290 mm. The maximum capacity is 15 kg.
The cost of 1 piece is 100 rubles.
Available for all tariffs from the warehouse (except for the "warehouse-parcel terminal" mode).
CARTON_BOX_20KGBox (20 kg 47x40x43 cm)A box made of three-layer corrugated cardboard with a size of 470 * 400 * 430 mm. The maximum capacity is 20 kg.
The cost of 1 piece is 120 rubles.
Available for all tariffs from the warehouse (except for the "warehouse-parcel terminal" mode).
CARTON_BOX_30KGBox (30 kg 69x39x42 cm)A box made of three-layer corrugated cardboard with dimensions of 690 * 390 * 420 mm. The maximum capacity is 30 kg.
The cost of 1 piece is 140 rubles.
Available for all tariffs from the warehouse (except for the "warehouse-parcel terminal" mode).
BUBBLE_WRAPBubble wrapHigh pressure polyethylene, two layers. It is an additional packaging material for packing shipments into transport packaging.
1 meter - 30 rubles.
Available for all tariffs from the warehouse.
WASTE_PAPERWaste paperWrapping paper (waste paper, class E). Width 0.42 m.Designed for packing various types of shipments (cargo) and filling voids inside the package
1 meter - 15 rubles.
Available for all tariffs from the warehouse.
CARTON_FILLERFiller pressed cardboard (55x14x2.3 cm)Protective insert made of sheet compressed cardboard. It is applied for:
- inner lathing inside the corrugated box
- wrapping and separating attachments inside the corrugated box
- filling voids.
The cost of 1 piece is 20 rubles.
Available for all tariffs from the warehouse.
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